I had concerns about ordering live plants thru the mail. And since I have never done so in the past I had some serious apprehensions this time. But when I received my order, which included the gateway joe-pye weed, I was really surprised. All the plants were healthy and undamaged. They were, though, just a little shaken up from the postal journey. But after unwrapping them and giving them all a drink, they perked right up. And as for customer service, I think they're the best. I just wish other businesses treated their customers as well. Also, grow joys prices are great! All I can say is, I'll be back!